Shipping Policy

Last Updated: 07/19/2025

At Mariposa Velvet, we are committed to delivering your orders quickly, efficiently, and reliably. This Shipping Policy outlines the terms and conditions related to shipping and delivery of products purchased through our website www.mariposavelvet.com

By placing an order with us, you agree to the terms set forth in this Shipping Policy.

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1. Order Processing Times

• Orders are typically processed and shipped within [3–5] business days after the order is placed and payment cleared, excluding weekends and holidays.

• During peak seasons, holidays, or high volume periods, processing times may be slightly longer.

• You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Rates & Delivery Estimates

We offer the following shipping options:

• Standard Shipping (Domestic): Estimated delivery within 10–15 business days.

• Expedited Shipping: Estimated delivery within 5–10 business days.

• Free Shipping: Available on orders over $150, valid for standard shipping only

Shipping charges for your order will be calculated and displayed at checkout.

3. Domestic & International Shipping

• We currently ship within "the United States only".

• International shipping (if applicable) may be subject to additional customs fees, taxes, or duties imposed by the destination country. These are the responsibility of the customer.

• Delivery timelines for international orders vary by location.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and link to monitor your shipment’s progress. Please allow up to 48 hours for tracking information to update.

5. Delivery Delays

While we strive to meet our delivery estimates, unforeseen events such as weather, natural disasters, carrier delays, or customs inspections may impact shipping times. We are not responsible for delays caused by shipping carriers or external events beyond our control.

6. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within [X] days of the expected delivery date.

• We will work with the carrier to resolve the issue and, if necessary, issue a replacement or refund.

7. Incorrect Addresses

It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect or undeliverable addresses.

8. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us.